Refund & Returns Policy

Last Updated: October 5, 2026

Welcome to Edumar. We strive to provide quality products and excellent customer service. Please read our Refund & Returns Policy carefully before making a purchase.

1. General Policy

At Edumar, customer satisfaction is important to us. If you experience any issues with your order, please contact us as soon as possible so we can review your case and provide assistance.

Contact Email: support@edumarstore.com

2. Print-on-Demand Products

Many products sold through our store are produced and fulfilled by third-party print-on-demand providers, including Printful.

Because each product is made specifically for the customer after an order is placed, we do not accept returns or exchanges for:

  • Incorrect size selected by the customer
  • Buyer’s remorse
  • Color variations caused by screen settings
  • Orders placed with incorrect shipping information provided by the customer

However, if a product arrives:

  • Damaged
  • Defective
  • Misprinted
  • Incorrectly manufactured

Please contact us within 14 days of receiving your order and provide:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem

If the claim is approved, we may offer:

  • A replacement product
  • A partial refund
  • A full refund

at our discretion.

3. Digital Products

All sales of digital products, including downloadable content, online courses, eBooks, guides, templates, and other digital materials, are generally final and non-refundable.

Due to the nature of digital products, refunds will only be considered if:

  • The product was not delivered correctly.
  • The file is corrupted and cannot be accessed.
  • A technical issue prevents access and cannot be resolved.

We reserve the right to deny refund requests that do not meet these conditions.

4. Lost Packages

If a package is lost during shipping, please contact us.

We may investigate the shipment with the carrier and, when appropriate, provide a replacement or refund based on the carrier’s findings.

5. Return Shipping Costs

If a return is approved due to our error or a defective product, return shipping costs may be covered by us.

Customers are responsible for shipping costs associated with returns that are not the result of an error, defect, or damage.

6. Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

7. Order Cancellations

Orders may be canceled only if production has not yet started.

Once a print-on-demand item enters production, cancellation requests may no longer be possible.

8. Chargebacks

Customers are encouraged to contact us before initiating a chargeback with their payment provider. We are committed to resolving issues fairly and promptly.

9. Changes to This Policy

We reserve the right to update or modify this Refund & Returns Policy at any time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions about this policy, please contact us:

Edumar
Email: [support@edumarstore.com]
Website: [wwwwww.edumarstore.com]